8 Bracken Close, Chester CH4 0SL
All testimonials/reviews have been provided by genuine clients.
PC Train Line have provided a most reliable service over several years sorting out any difficulties with my computer as they occurred speedily and efficiently and I confidently recommend the services of Jane Massey their Manager.
I found PC Train Line, Computer Tutors,via an advert in our Church Magazine - that gave me confidence right away. I found Jane Massey very friendly, patient and able to understand my incompatibility with computers and tech speak. She recognised that I needed much ongoing support. I have short term memory issues and struggle to learn. With her help I have a system set up that enables me to do all kinds of things previously impossible, like make and update spreadsheets of my contacts, so I can print labels, how to back up my photos and save them on hard drive and iCloud. She detects malware and makes sure I have the appropriate protection and am kept safe. I have been able to call PC Train Line and been given advice and support over the phone when desperate, in other words: Jane is my computer fairy godmother.
Jane was fantastic in helping me sort out 25 yrs worth of collected rubbish on my old computer and then transferring everything I wanted to move over to my new computer. She was extremely patient, diligent and professional and I will be going back to see her soon.
Jane is a really first rate teacher/advisor on IT issues. She makes it all so straightforward. But for me most importantly she will go the extra mile to find the solution to a problem well beyond the time allowed for the lesson. I have no hesitation in recommending her to anyone.
Frank & Joan, Chester
Jane has been invaluable to us, helping with ALL our computer problems, from small to large, excellent at explaining things to us as we are not really computer literate.
I spent my life trying to avoid computers and being scared of the technology, however after having been sent on a CAD course from work I realised I needed help. I asked Computer Buddies in Hoole and they gave me Jane's number. Since then I’ve come on in leaps and bounds and can hardly believe how much it’s improve my working life. Jane took the time to explain things in a simple clear manner and has been a fantastic help for me. I’m looking forward to going back to my computer lessons once it’s safe to do so.
Jim & Carolyn, Broughton
Jane has helped us on a number of occasions with various IT issues, and always happy to help, pleasant and very knowledgeable, would recommend.
Ms. Massey has helped me several times with my PC, tablet, phone and printer, as well as advising me about the condition of my router. I have the utmost confidence in her knowledge and experience regarding both the technology and security. She has a most pleasing manner and I have no hesitation in recommending her wholeheartedly.
Michael & Gill, Chester
Excellent service coupled with a great personality.
Colin & Jean, Queensferry
Would thoroughly recommend Jane at PC Train Line so very helpful in the way she put things across for us, very pleasant and patient everything explained in a way which we could understand nothing is too much trouble five star rating she is a godsend.
Ruth O, Penyffordd
Jane has an in depth knowledge of her subject and good communication skills. I have attended classes run by Jane and had some 1-1 sessions both of which I found helpful. Good value for money.
Jane was very helpful when I wanted to learn how to use my laptop. She was very patient and understanding as I was new to the Internet, she has always been there for me when I had any problems to help I know I can rely on her to guide me through anything in the future. Excellent service and value at all times.
Jane is an exceptionally able teacher. However complicated the task, and however resistant to change the pupil is, Jane breaks the learning into small steps and guides until the goal is reached! Patient, courteous and extremely knowledgeable, she is a pleasure to work with. Prompt, efficient and exceptionally good value, I have no hesitation in recommending her services to individuals, groups and companies both great and small.
I have always found PC Train Line’s training to be very good. Very helpful and always ready to come to my home to sort out problems. I am not very computer literate but Jane is very patient.
Two years ago, I found that I needed to extend my computer skills if I was to be able to continue with a new interest. This was not an easy task as for many years I had used a computer which had been set up for me and I needed only to learn default positions. I am, also, very elderly and sometimes find it difficult to develop new skills.
I approached “PC Train Line” and Jane Massey was prepared to help me. She was very clear indeed in the way she explained the procedures I needed to know and always insisted that I put each into practice a number of times while she was there to help me. Her patience and good humour were/are endless.
Several months later I needed help again. Just as before she explained carefully and watched as I tried to put my newly learned skills into practice. This time, however, I needed to make choices between different approaches to a problem. Sometimes these were quite complicated for me and her help was essential if I were to proceed. She used her own extensive knowledge of computer systems and even used her own time to research the most effective ways of achieving what I wanted to achieve.
Jane is a very skillful and conscientious tutor with wealth of understanding of computing and about her students. Her care and good humour give confidence to rather timid and, I am sure, to more confident students. I have no hesitation at all in recommending her to both novices and more skillful students who wish to extend their knowledge and understanding. I fully intend to make further use of her skill and patience. Thank you, Jane.